STORE MANAGER

Position Summary

Store Managers are inspirational leaders at Rise Up.  They are the first and most significant model and teacher of our “Head to Heart” company culture.  It is through their efforts that we expand and deepen our overall company passion for “great coffee and great friendships”.  We achieve these goals by developing strong and well trained store teams, demonstrating good judgment, ensuring that all quality standards are upheld, providing superior “guest” service to all customers, and conducting themselves within the ethical, legal, and moral boundaries consistent with Rise Up’s Core Values. 

Duties & Responsibilities

• Understands and models Rise Up’s Core Values for all staff members.

• Creates a store atmosphere that is always friendly and welcoming to our guests.

• Continuously seeks new and inventive ways to improve our store and our service.

• Enables and inspires team to share passion for sustainable coffee and tea with customers in a meaningful way.

• Maintains product par levels through a weekly ordering system.  

• Ensures product freshness and quality is priority for store team. Enables staff to control product freshness and quality, acts as a role model for proper adherence to Rise Up’s standards. 

• Is open to feedback, and committed to continuous improvement; passionate about our quality-first approach. 

• Works to ensure that training, coaching and development of staff progresses according to expectations.

• Performs regular staff evaluations using Rise Up’s Staff Evaluation System.

• Consistently models exceptional service for all team members. 

• Manages staffing levels and creates schedules that support customer service and daily operations within budget.  Conducts recruiting and hiring of gold standard team members.  

• Recognizes and responds to performance issues, with honest and direct communication, enforcing Rise Up’s disciplinary guidelines. 

• Delivers consistently balanced results, drives for financial performance both “top & bottom line”. 

• Ensures the accuracy, completion and reconciliation of all financial transactions and operation of point-of-sale terminals. 

Qualifications include: 

• Minimum three years of retail, customer service management or related experience and/or training. 

• Experience in an environment requiring multi tasking and reprioritizing is essential. 

• Experience in improving customer service, teaching customers about products, improving inventory system efficiency, and/or improving processes is essential. 

• Training experience is a plus.