Privacy Policy

This Privacy Policy describes how JuggleHire ("we," "us," or "our") collects, uses, and shares information when you use our hiring platform. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

Personal Information

• Account Information: Name, email address, password, company details, job title
• Profile Information: Employment history, educational background, skills, profile picture
• Candidate Data: Information you collect from job applicants through our platform
• Payment Information: Billing information and transaction records
• Business Information: Company size, industry, business address, tax identification numbers
• Communication Data: Email correspondence, support tickets, chat messages, feedback submissions
• Integration Data: Information shared through third-party integrations you enable

Usage Data

• Service Usage: How you interact with our platform, features used, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, features used, crashes, system activity
• Performance Data: Response times, error rates, system uptime metrics
• Aggregated Statistics: Anonymized data about hiring processes, conversion rates, hiring funnels
• Feature Adoption: Which features are used most frequently by your team

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to collect information about your interactions with our platform and to enhance your user experience.

2. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our services
• Processing your transactions and managing your subscription
• Improving and personalizing our platform
• Communicating with you about service updates, features, and promotional offers
• Monitoring usage patterns and analyzing trends
• Detecting and preventing fraud, security breaches, and other harmful activities
• Complying with legal obligations

3. Third-Party Services We Use

We use various third-party services to support our platform:

• Authentication: Google Auth for user login
• Communications: Gmail for sending email messages
• Scheduling: Google Calendar for interview scheduling, Google Meet for virtual interviews
• Analytics: PostHog to track usage data and improve our services
• Customer Support: Third-party customer service tools to assist with support requests
• Payment Processing: Stripe for secure payment processing
• Marketing: Affiliate marketing software, email marketing platforms

These third-party services may collect information sent by your browser as part of their operations. Their use of your information is governed by their respective privacy policies.

4. Google API Data Usage and Privacy

What Google Data We Access

JuggleHire integrates with Google services to streamline recruitment workflows:

How We Use Google Data

• Email Sending: When you send a message to a candidate through JuggleHire, we use gmail.send to deliver it from your Gmail account
• Calendar Scheduling: When you schedule an interview, we create a calendar event in your Google Calendar with interview details and Google Meet links
• Account Management: We use your email and profile to manage your JuggleHire account and provide personalized features

Data Storage and Security

• Email content: We store the text of emails you compose through JuggleHire until you manually delete them
• Calendar data: We store interview event details until you manually delete them
• Security measures: All Google OAuth tokens are encrypted at rest and in transit using industry-standard encryption (AES-256)
• Access controls: Only authorized system components can access Google API credentials

Data Sharing

• We do NOT sell, rent, or share your Google data with third parties
• We do NOT use your Google data for advertising or marketing purposes
• Your Google data is used exclusively within JuggleHire for the recruitment features you've authorized

Your Rights and Controls

You can:

• Revoke access: Disconnect Google integration at any time through Settings → Integrations in your JuggleHire account
• View connected permissions: Check your Google Account permissions at myaccount.google.com/permissions
• Request data deletion: Contact hello@jugglehire.com to request deletion of your Google-related data
• Export your data: Available through your account settings

Google API Services User Data Policy Compliance

JuggleHire's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Data Retention

• Email content: Retained until manually deleted by the organization owner
• Calendar events: Retained until manually deleted by the organization owner
• OAuth tokens: Retained while your integration is active, deleted immediately upon disconnection

Updates to Google Data Handling

We will notify users of any material changes to our Google data handling practices via email and in-app notifications at least 30 days before changes take effect.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Your Consent: When you authorize us to share your information
• Service Providers: With third-party vendors who provide services on our behalf
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, legal process, or government request
• Protection of Rights: To protect our rights, privacy, property, or safety, and that of our users

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your information within a reasonable timeframe, unless retention is necessary for legitimate business or legal purposes.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request transfer of your information in a structured format
• Objection: Object to our processing of your information
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal of Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information in the "Contact Us" section.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We implement appropriate safeguards to protect your information when transferred internationally.

10. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be effective as of the date stated at the top of this policy. We will notify you of any material changes by posting the new policy on our website or through other communication channels.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: hello@jugglehire.com
Website: www.jugglehire.com/contact

By using JuggleHire, you acknowledge that you have read and understood this Privacy Policy.